We strive to offer an excellent service from initial inquiry throughout extension wear right up to removal. By booking an appointment at Link Hair Extensions you automatically agree to all of the Terms & Conditions listed here
The following terms and conditions are applicable weather you have contacted Link Hair Extensions through the website, any online adverts, Facebook, any adverts, word of mouth applications or in the salon and agree and understand them by having a fitting.
I understand that I am using Link Hair Extensions for fitting hair extensions. Link Hair Extensions prices are inclusive of the service they provide as well as the hair extensions.
As link Hair Extensions have discussed inclusive in the cost paid, is the hair extensions and the fitting service. Link Hair Extensions will always try to resolve any issues that a client might have with any teething issues. Teething issues include: any visible bonds after fitting, any bonds that have come loose (this can be from accidental pulling with a comb), maintenance advice or any issue you could have! This doesn’t include maintenance as this is a separate service.
In rare instances the hair extensions can irritate the scalp and cause itching, in this cases we will always suggest a solution to resolve any issues. This will be covered by a team member and can be resolved very easily.
Few clients do feel a pain sensation for the first night to the fifth night. This usually subsides within this time, this is caused because of the bonds that are have been fitted are pushing against your head when sleeping. As with anything that is physically attached to your body, it will take time to get used to this sensation.
You understand that refunds are not given in any circumstance. Hair extensions are hygienic goods and cannot be accepted back under any such circumstance once they have been fitted. We guarantee our workmanship for 14 days and will refit any bonds that have come loose or slid out, this will be when a team member is next free in the salon for an appointment. We will always try and help and if any issues continue past this time.
CANCELLATIONS & NO SHOWS
Appointments which are cancelled at short notice or clients who fail to show up to their appointment cause inconvenience to other clients, a loss of revenue to the salon and earnings for our hair technicians. We therefore ask that you give us 48 hours’ notice for any appointment change or cancellation.
In the event of continuous no show or repeat late cancellations, the full cost of the service booked applies and a 50% deposit required for future appointments.
Equally, if we have to cancel your appointment we will also supply 48 hours’ notice. If we are unable to provide 48 hours’ notice we will credit the client’s account with a 15% discount of the original booking.
COMPLAINTS & OUR GUARANTEE
Link Hair Extensions london want every client to be 100% happy with their hair. If, however, you have an issue or complaint, you must notify us immediately and we will consult with you in order to find the appropriate solution. We promise that if your complaint meets with the correct criteria we will offer you free hair extensions maintenance until your issue has been resolved.
You will be referred to the Studio Manager immediately who will deal with the complaint. We will ask you to return within two weeks of the original appointment to enable us to offer you advice and where criteria meets adjustments If you have simply changed your mind or if you return after the third week, normal charges may apply.
If you have altered or attempted to alter a hair extension or cut the hair yourself or a third party this guarantee becomes null and void.
It is completely normal and acceptable for a client’s cut or colour to be carried out every 2-3 months which is why you will be charged as per normal once the two week period has passed
We welcome feedback and it is important for you to inform us if you are not 100% happy with your hair at any stage.
At the consultation stage it is your responsibility to inform us of any issues, medical or not, that you have or will have during wearing the hair extensions. Also please inform of us of treatments, medication or pregnancy as these can affect the wearing of extensions.
COLOUR DIAGNOSTICS & FORMULAS
Please note, it is our policy to pass on any of your colour formulations to yourself or any third party.
If you are a new client or an existing client a skin test is required for Brazilian keratin Treatment, Relaxers
Either a £50 or 50% deposits are required for certain appointments. Deposits are non-refundable on failure to turn up for your appointment or change of appointment without 48 hours’ notice. Deposits are required for Brazilian Blow Dry, Wedding hair extensions appointments and hair-up appointments and where you have booked 2 or more services. Deposits can be taken over the telephone to ensure your booking. Your appointment cannot be confirmed as booked until the deposit has been taken.
DEPOSITS FOR NEW OR LAPSED CLIENTS
For any new clients or lapsed clients who have not visited us for over 7 months, we do require a £50 deposit to honor the initial booking. We operate a 48 hour notice period so if the booking is within this time frame the deposit will be non refundable if you fail to turn up or cancel your appointment.
OFFERS AND PROMOTIONS
Link Hair Extensions reserve the right to cancel any offer or promotion at any time. Management reserves the right to refuse any service at any time. Services may not be available at all times. All offers, promotions and vouchers have a minimum spend of £150 and are valid for 30 days from day offer/voucher is sent unless otherwise stated. Cannot be redeemed for cash or used in conjunction with any other offer, discount or promotion including VIP. One voucher per person per visit. Unless otherwise stated all offers, vouchers, discounts and promotions exclude, Online Shop & Training Academy appointments. Some promotions require payment before the appointment can be booked – this payment is non-refundable if you fail to turn up or change the appointment without 48 hours notice.
NEW CLIENT INTRODUCTORY OFFER
A discount on a Full Head of Hair Extensions fitting is available for all new Link clients or those who have not visited any Link Hair Extensions London Salon or mobile service within 7 months or more. Clients must collect the voucher from the relevant website page or newspaper (whichever is applicable), fill out the registration form and voucher and present on arrival to the Hair Designer in order for the discount to apply. A minimum spend of £150 applies. The voucher cannot be used in conjunction with any other offer, discount or promotion. The voucher cannot be redeemed for cash. Only one voucher per person.
A VIP Card (single user) entitles the holder to 15% off hair services only. The VIP Family Card entitles a family of up to four people to 15% off hair services only. Additional family members may be added to the card for an additional price per person. The card is valid for one year from the date of purchase. It does not include discount on retail products. This card will be automatically refused and held if it appears to have been defaced or tampered with or there is evidence of fraud. The voucher is non transferable. Proof of identity may be required when using the VIP card. All VIP cards are issued by and remain the property of LINK which may at any time terminate the scheme or alter or amend the conditions of operation. From time to time amendments may be changed. We will inform you via email 30 days prior to any changes. Can not be used with any other vouchers, promotions or discounts unless otherwise stated.
A discount applies for a Cut & Finish for any client who has not visited any Link Hair Extensions London Salon within seven months or more. Only valid for 30 days from email sent date or text message sent date. A copy of the email or text message is required for the discount to be applied. The voucher cannot be used in conjunction with any other offer, discount or promotion or redeemed for cash. The voucher is non transferable.
RECOMMEND A FRIEND
Step.1 Receive your text and forward to friends and family
Step.2 Your friend or family member has a visit from any one of our Link Hair London Salons and receives 20% off Full head application ONLY (excludes, Online Shop & Training Academy appointments)
Step.3 We will then send you 20% off your next Maintenance appointment to say ‘thank you’ for recommending us once your friend of family member has visited us first.
A minimum spend of £150 applies. The voucher cannot be redeemed for cash or used in conjunction with any other offer, discount or promotion. One voucher per visit per person
COLOURING OWN HAIR AFTER CONSULTATION AND COLOUR MATCH PRIOR TO FITTING
If you have altered your hair colour you will need to contact us in adequate time for another colour match. If your hair has already been ordered you will be liable for additional costs incurred such as exchanging hair, cancellation fees if less than 48 hours notice etc.
YOU ARE REQUIRED TO RETURN TO HAVE YOUR EXTENSIONS PROFESSIONALLY REMOVED. THIS IS A CHARGEABLE SERVICE SO ENSURE YOU ARE AWARE OF THE COST BEFORE PROCEEDING WITH YOUR FITTING. NO RESPONSIBILITY WILL BE ACCEPTED FOR ANY DAMAGES IF EXTENSIONS ARE SELF REMOVED, REMOVED BY OTHER SALONS OR THIRD PARTIES.
EXTENSION REMOVAL WITHIN THE REQUIRED TIME SCALE
SPECIFIED RANGES OR METHODS SHOULD BE REMOVED WITHIN A RECOMMENDED TIME SCALE. NO LIABILITY WILL BE ACCEPTED FOR ANY DAMAGE ARISING IF WORN BEYOND THE RECOMMENDED PERIOD.
AFTERCARE PRODUCTS – YOU WILL BE RECOMMENDED THE AFTERCARE RANGE BEST SUITED TO THE METHOD OR RANGE OF EXTENSIONS YOU HAVE FITTED. THESE AFTERCARE PRODUCTS MUST BE USED AT ALL TIMES.
NO LIABILITY WILL BE ACCEPTED FOR PROBLEMS ARISING WITH THE HAIR OR BONDS / ATTACHMENTS SHOULD YOU FAIL TO USE THE RECOMMENDED PRODUCTS.
AFTERCARE GUIDELINES YOU WILL BE GIVEN A FULL EXPLANATION ON HOW TO LOOK AFTER & MAINTAIN YOUR HAIR EXTENSIONS. YOU WILL BE GIVEN A LEAFLET RELATING TO THE METHOD AND RANGE OF HAIR EXTENSIONS YOU HAVE FITTED.
THERE ARE ALSO COMPREHENSIVE GUIDES ON THIS WEBSITE.
NO RESPONSIBILITY WILL BE ACCEPTED FOR DAMAGE CAUSED BY FAILURE TO FOLLOW THEM.
COLOURING OF HAIR EXTENSIONS – COLOURING YOUR EXTENSIONS IS DONE AT YOUR OWN RISK. NO RESPONSIBILITY IS ACCEPTED FOR DETERIORATION OF THE EXTENSIONS HAIR OR BONDS / ATTACHMENTS, EVEN IF IT IS CARRIED OUT PROFESSIONALLY.
AFTERCARE SERVICES – A RANGE OF AFTERCARE SERVICES IS AVAILABLE TO ENSURE YOUR EXTENSIONS AND NATURAL HAIR REMAIN IN EXCELLENT CONDITION THROUGHOUT WEAR -MAKE YOURSELF AWARE OF ANY ONGOING COSTS AND SERVICES YOU MAY NEED.SOME METHODS REQUIRE REGULAR MAINTENANCE APPOINTMENTS IT IS YOUR RESPONSIBILITY TO ENSURE YOU book & ATTEND THEM.
ADVERSE REACTION – IN THE RARE EVENT THAT YOU EXPERIENCE AN ALLERGIC REACTION TO THE EXTENSIONS, YOUR HEAD BECOMES EXTREMELY SENSITIVE OR PAINFUL YOU WILL NEED TO HAVE YOUR EXTENSIONS REMOVED. YOU WILL NOT BE GIVEN A REFUND FOR FITTING OR THE COST OF THE HAIR – HOWEVER THE EXTENSIONS WILL BE REMOVED FOR FREE. (THESE KIND OF REACTIONS BECOME APPARENT VERY QUICKLY NOT A FEW MONTHS AFTER HAPPY PROBLEM FREE EXTENSION WEAR)SHOULD YOU SIMPLY CHANGE YOUR MIND, DECIDE THEY ARE NOT FOR YOU OR YOU FIND THEM TOO MUCH TO MANAGE THIS IS NON REFUNDABLE AND YOU WILL BE CHARGED THE STANDARD REMOVAL COST. ANY PROBLEMS ARISING- SHOULD A PROBLEM ARISE, YOU MUST CONTACT LINK AS SOON AS POSSIBLE TO ALLOW US TO ASSESS THE PROBLEM & RESOLVE IT. IT IS EXTREMELY IMPORTANT TO US AT TO HAVE HAPPY, SATISFIED CLIENTS SO SHE WILL DO HER UTMOST TO RESOLVE THEM.
IN THE RARE EVENT OF A QUALITY ISSUE WITH A BATCH OF HAIR (HAIR IS A NATURAL ORGANIC PRODUCT) THE EXTENSIONS WILL BE REMOVED AND SENT TO THE SUPPLIER FOR TESTING, PROVIDED ALL THE RECOMMENDED AFTERCARE PRODUCTS HAVE BEEN USED. SHOULD A FAULT BE FOUND WITH THE HAIR YOU WILL BE OFFERED A REPLACEMENT SET FREE OF CHARGE. SHOULD YOU NOT ACCEPT THE REPLACEMENT A REFUND OF THE HAIR COST WILL BE GIVEN, BUT NOT THE FITTING AS THIS WAS NOT AT FAULT.
SERVICES BY OTHER SALONS, STYLISTS OR EXTENSIONISTS– IF YOU HAVE YOUR EXTENSIONS CUT, TOPPED UP, REMOVED OR REFITTED BY ANYONE OTHER THAN LINK HAIR STYLISTS, NO RESPONSIBILITY WILL BE ACCEPTED FOR PROBLEMS ARISING.
GOING ABROAD WEARING EXTENSIONS- GOING ABROAD TO HOTTER CLIMATES CAN HAVE AN ADVERSE EFFECT ON YOUR HAIR EXTENSIONS. THEY WILL NEED FURTHER AFTERCARE AND THESE GUIDELINES CAN BE FOUND IN THE AFTERCARE SECTIONS FOR EACH METHOD ON THIS WEBSITE.
NO RESPONSIBILITY IS ACCEPTED FOR DAMAGE OCCURRING / PROBLEMS ARISING TO YOUR EXTENSIONS WHEN WORN ABROAD.
CANCELLING AN APPOINTMENT – 48 HOURS CANCELLATION TIME IS REQUIRED FAILURE TO DO SO WILL RESULT IN 50% OF YOUR TOTAL BILL BEING PAYABLE (OR 50% OF YOUR REMAINING BALANCE AFTER YOUR DEPOSIT WAS PAID.)
What is personal data?
Personal data relates to any information about a natural person that makes you identifiable which may include (but is not limited to): Names and contact information i.e. emails and telephone numbers, address, National Insurance numbers, payroll and accounting data.
What is sensitive personal data?
Sensitive personal data refers to the above but includes genetic data and biometric data.
What is a Data Controller?
For General Data Protection Regulation purposes, the “data controller” means the person or organisation who decides the purposes for which and the way in which any personal data is processed.
The data controller is Link Hair Extensions , Registered Office: 12 Constance street, Royal Dock London E16 2DQ.
What is a Data Processor?
A “data processor” is a person or organisation which processes personal data for the controller.
What is Data Processing?
Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing explicitly listed in the text of the GDPR are: collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.
What information do we collect about you and how?
Link Hair Extensions , as a Data Controller, is bound by the requirements of the General Data Protection Regulations (GDPR).
You agree that we are entitled to obtain, use and process the information you provide to us to enable us to fulfil your order.
Information held would include:
- Your name, email address, telephone number and property address when you purchase from Link Hair Extensions to arrange delivery of your purchase.
- Cookie data which relates to your use of Our Site;
- Data sent from your browser to our server which may include:
- The time, date and duration of your visit to Our Site;
- The site from which you have come (the referral URL); the pages visited on Our Site; and your IP address.
- We may also collect information from you in connection with a service or product provided to you by us, including personal information such as:
- Financial or other identifiers including your credit card / band details when we take payment for the services which we provide to you;
How will we use the information about you and why?
Your information will be used by Link Hair Extensions in connection with the following purposes:
Provide You with up to date offers relating to your purchase.
Enable us to deliver your product.
At Link Hair Extensions we take your privacy seriously and will only use your personal information to provide the services you have requested from us. We will only use this information, subject to your instructions, data protection law and our duty of confidentiality.
We will not share your information for marketing purposes with companies so that they may offer you their products and services.
Security precautions in place about data collected
Our site uses HTTPS and is covered by an ssl certificate.
We may analyse your personal information to create a profile of your interests and preferences. We may also use your personal information to detect and cut fraud and credit risk.
How long will we hold your data for?
- Marketing: We do not use your data for marketing activities unless you have given us your written consent to do so.
Access to your information, correction, portability and deletion
What is a Subject Access Request?
This is your right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email at firstname.lastname@example.org We will respond to your request within one month of receipt of the request.
We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by emailing email@example.com or in writing to the above address.
Objections to processing of personal data
It is your right to lodge an objection to the processing of your personal data if you feel the “ground relating to your particular situation” apply. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.
It is also your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller without delay from the current controller if:
- The processing is based on consent or on a contract, and
- The processing is carried out by automated means.
Your Right to be Forgotten
Should you wish for us to completely delete all information that we hold about you:
- Email: firstname.lastname@example.org or
- In writing to the above address.
If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then tell you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office (ICO).
How to contact us